Thomas Cook Refund Scam

Kent County Council Public Protection have received reports of scams targeting those who have booked Thomas Cook holidays.

How It Works
—  Emails, texts, phone calls or messages/posts on social media are sent
—  The fraudster claims to be either from the Official Receiver, Thomas Cook itself or a legal firm
—  They offer refunds and/or compensation
—  The criminals request details of your bank account or ask you to click on a link in an email
—  They may request an upfront fee for handling compensation claims

What to do
—  Only Thomas Cook customers who are currently abroad – or who have booked future holidays or travel – should expect to be contacted
—  Either by the CAA (Civil Aviation Authority) or one of the two firms appointed as Special Managers: AlixPartners UK LLP or KPMG LLP.
—  Always check you are being contacted by the genuine company
—  For advice visit UK European Consumer Center
—  Or contact the CAA on their designated helpline 0300 303 2800
—  If you have already given your details to these criminals notify your bank immediately and contact Kent Police on 101.
—  If you’re waiting to claim a refund you can only do this from Monday, September 30 when the Civil Aviation Authority has its service set up.

If you’re a Thomas Cook customer and you’re stuck abroad or want to get your money back, get help here:
Civil Aviation Authority Help